Frequently Asked Questions about the Milan Duomo

Once you complete your purchase, you will receive a confirmation email with the details of your booking.

Your tickets will be sent by email:

• Up to 24 hours before the visit for advance bookings.
• Up to 1 hour before the visit if the booking is made on the same day.

All tickets include an audio guide and access to different areas of the monumental complex depending on the selected option.

Depending on the type of ticket, admission may include the following attractions:

• Milan Duomo
• Duomo Rooftop Terraces
• Duomo Museum
• Church of San Gottardo
• Archaeological Area
• Crypt of Saint Charles
• Crypt of San Sepolcro
• Pinacoteca Ambrosiana

In addition, some ticket options include FAST TRACK access or access to the terraces by lift or stairs.

Tickets for the Duomo Rooftop Terraces provide access either by lift or entirely by stairs, depending on the selected option.

With lift tickets, the lift takes visitors to the first terrace level. To reach the upper sections and descend, it is necessary to continue using the stairs.

Stairs tickets require both the ascent and descent to be completed on foot. Therefore, it is recommended to check this detail before completing your booking.

Yes. You can present your tickets directly from your mobile phone as long as the QR code is clearly readable.

Once the purchase has been confirmed, tickets cannot be changed, including the date, time, visitor name, or cancelled, in accordance with the monument's regulations.

No refunds will be issued except in the event of the official closure of the site or if the booked service cannot be provided.

No. Under current consumer protection regulations, the right of withdrawal does not apply to leisure services provided on a specific date.

It is recommended to carry a valid original identity document, such as a national ID card or passport, especially for named bookings or specific access checks.

Yes. Milan Cathedral requires visitors to wear appropriate clothing to enter both the cathedral and certain areas of the complex.

Shoulders and knees must remain covered, and clothing that is too short, revealing, or transparent is not permitted.

Comfortable footwear is also recommended, especially for visits that include access to the Duomo Rooftop Terraces.

Yes. All visitors, regardless of age, must have a valid ticket to enter the monument.

In exceptional circumstances, the monument may be closed to the public for operational or institutional reasons.

If this happens, you may choose between rescheduling your visit or receiving a full refund.

The duration of the visit depends on the selected ticket option and the amount of time you spend in each area of the complex.

A basic visit to the interior of Milan Cathedral usually takes between 45 minutes and 1.5 hours. If your ticket also includes the terraces, museum or Pinacoteca Ambrosiana, the complete experience may last several hours.

The early morning and the last hours of the afternoon are usually the best times to visit the Milan Duomo, especially if you want to avoid the largest crowds.

For the Duomo Rooftop Terraces, visiting before sunset is also recommended to enjoy the views at their best.

Yes. Many ticket options allow you to visit both the Milan Duomo and its rooftop terraces on the same day.

In addition, some combined tickets also include access to other parts of the complex, such as the Duomo Museum, the archaeological area, or the Pinacoteca Ambrosiana.

Yes. The Milan Duomo is one of Italy's most visited monuments, and long queues may form at the entrances during weekends, public holidays and the high season.

Booking online in advance helps ensure availability, and some FAST TRACK options significantly reduce waiting times.

The Milan Duomo does not provide an official cloakroom or luggage storage service within its facilities. For security reasons, large suitcases, bulky backpacks and dangerous items are not permitted inside.

No. Eating and drinking are not permitted inside Milan Cathedral or in most areas of the monumental complex open to visitors.

To preserve the monument and ensure a pleasant experience for everyone, visitors are advised to take breaks outside the site.

No. Visits to the Milan Duomo take place as scheduled even in rainy weather.

However, under certain weather conditions or for safety reasons, specific areas such as the rooftop terraces may be temporarily closed.